Refund policy

We stand a 14-days return policy, it means that you have 14 days from reciving your package to require a return.

To require a return the package must be in the same condition as you recived it, the merchandise cannot be used, it has to be in original packaging with our labels. You'll also need a receipt or any proof of purchase.

To recive a return, you can contact us by our e-mail tukanjewelry@gmail.com. Remmember, that returns must be sent to this adress: ul. Wojska Polskiego 39, 06-450 Glinojeck, Poland.

Packages sent to us without contacting beforehand will not be accepted.

In case of any questions about returns you can contact with us by our e-mail tukanjewelry@gmail.com.

Damages and problems

You have to check your order after reciving it and contact us ASAP if your merchendise is damaged or you've recived incorrect order so we can evaliuate t